PRIVACY POLICY

Effective Date: January 01, 2017
This Privacy Policy explains how we collect, use, and protect your information.

The International Academy of Astronautics (Académie Internationale d’Astronautique, “IAA”) is a non-governmental, non-profit scientific institution established under Swiss law, committed to promoting the development of astronautics for peaceful purposes and encouraging international cooperation in the advancement of aerospace science.

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address, other information (“Personal Information”).
We collect this information for the purpose of providing the Service, identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, and improving our services.

In some cases, a service fee may be applied to your order to cover the cost of secure payment processing and administrative overhead. This fee is processed along with your payment and may include third-party provider fees such as those charged by Stripe.

Log Data

We may also collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information.

Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and transferred to your device. We use cookies to collect information in order to improve our services for you.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie.
If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services and/or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose. For example, payment transactions may be processed by Stripe or similar providers, who may collect and store limited billing-related data to complete your purchase securely.

Payment Processing

We use trusted third-party services, such as Stripe, to process online payments securely. These providers may collect limited information such as your name, billing address, and payment method solely for the purpose of completing your transaction. We may apply a service fee to cover transaction processing and related administrative costs. This service fee will be clearly displayed at checkout and is generally non-refundable.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

Security

The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure.
However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you.

International Transfer

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside France or United States and choose to provide information to us, please note that we transfer the information, including Personal Information, to France or United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Only persons age 18 or older have permission to access our Service. Our Service is intended for academic and professional use and does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

This Privacy Policy is effective as of January 01, 2017 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we may notify you either through the email address you have provided us, or by placing a prominent notice on our website for a period of time.

Contact Us

If you have any questions about this Privacy Policy, please contact us support(at)iaamail.org.

Refund Policy

Some goods or services may have different policies or requirements associated with them that are indicated directly on the product or service description.

Service Fees:

Service fees applied at the time of payment are generally non-refundable. These fees cover secure payment processing and administrative costs incurred at the time of the transaction.

For Tangible Goods:

You can either return your order for a refund or exchange it for something else in most cases. You can return or exchange your purchase for up to 30 days from the purchase date. Simply contact us using the Contact link on the website to initiate the refund process. Shipping costs are non refundable. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. Returned or exchanged products must be shipped at your costs and received within 45 days from the purchase date. Refunds for DVD’s or other similar digital goods will only be issued if the order has not yet been processed.

For Downloadable Digital Goods:

All purchases of Digital Downloads are non-refundable. Service fees associated with such purchases are also non-refundable.

For Services:

We can refund the cost of your order in most cases if within 30 days from the purchase date and if the service (including the service’s scheduling or any service’s pre-processing steps) has not been partially, or fully, performed. Any service fee collected at the time of purchase is non-refundable once any part of the service, including pre-processing or scheduling, has commenced.

Delivery Policy

For Tangible Goods:

All orders are subject to product availability. If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered, and in addition your order may be delivered in separate shipments. Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order. Please note that service fees applied at checkout are not part of shipping costs and are non-refundable, regardless of delivery status.

For Downloadable Digital Goods:

Upon receipt of your order, you will either be prompted to begin your download immediately or you will receive an e-mail from us with instructions to complete your download. If you are prompted to begin your download immediately, your completion of the download will constitute delivery to you of the item(s) you purchased. If you receive an e-mail from us with instructions to complete your download, the receipt by you of the e-mail will constitute delivery by us to you of the item(s) you purchased. In case you are unable to download the item(s) you purchase or you do not receive an e-mail from us with instructions to complete your download, you must contact us within 5 days from the date of your order. If you do not contact us within 5 days from the date of your order, the item(s) you purchased will be considered received, downloaded and delivered to you. By completing your download or receiving access instructions, you acknowledge delivery and acceptance of the digital item. No refunds or cancellations are available once access is delivered, and associated service fees remain non-refundable.

For Services:

Upon receipt of your order, the services will be performed to you in accordance with the terms applicable to the services that you purchased. The nature of the services you purchased and the date of your purchase may impact the timing of performance of the services. The services will be deemed to be successfully delivered to you upon performance of the services. If your service order includes a service fee, it is non-refundable upon confirmation, even if part or all of the service is later postponed or rescheduled, unless otherwise required by law.